Care finder community of practice discussion board
A place to share local experiences, lessons learned, innovations and key evaluation findings across care finder organisations to provide effective and meaningful services.
A place to share local experiences, lessons learned, innovations and key evaluation findings across care finder organisations to provide effective and meaningful services.
Share stories here
Post any good news stories, lessons learned or innovative ideas here.
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Share My Aged Care Help on Facebook Share My Aged Care Help on Twitter Share My Aged Care Help on Linkedin Email My Aged Care Help link
My Aged Care Help
by jdean, 4 months agoMy Aged Care Help is a free provider finder for friends and family looking for aged care, home care, residential care, and respite care. Let us know if we can help!
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Share Compassionate Disability Support Services in Melbourne on Facebook Share Compassionate Disability Support Services in Melbourne on Twitter Share Compassionate Disability Support Services in Melbourne on Linkedin Email Compassionate Disability Support Services in Melbourne link
Compassionate Disability Support Services in Melbourne
by mycarecss, 4 months agoAt MyCare Community Support Services, we are dedicated to providing exceptional Disability Support Services in Melbourne. As a trusted NDIS provider, we offer a wide range of personalized services, including NDIS Gardening Services, NDIS Home Care, and NDIS Forensic Support Services. Our team of compassionate professionals is committed to enhancing the quality of life for individuals with disabilities, ensuring they receive the care and support they deserve. Whether you need help with daily living, specialized care, or community participation, we are here to make a positive difference in your life.
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Share Last chance to submit feedback on exposure draft of new Aged Care Act on Facebook Share Last chance to submit feedback on exposure draft of new Aged Care Act on Twitter Share Last chance to submit feedback on exposure draft of new Aged Care Act on Linkedin Email Last chance to submit feedback on exposure draft of new Aged Care Act link
Last chance to submit feedback on exposure draft of new Aged Care Act
10 months agoTomorrow is your last chance to submit any feedback you have about the exposure draft of new Aged Care Act that was released by DoHaC.
The aim of this survey is to get your feedback on various parts of this exposure draft. It is anonymous and will take you about 10-15 minutes to complete.
They want to know whether you think the new Act will:
- operate as they hope it does.
- create the change you want to see in aged care.
Please take the time to read some information about the exposure draft before you fill in the survey. This... Continue reading
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Share Care Finder Communique #1 - January 2024 on Facebook Share Care Finder Communique #1 - January 2024 on Twitter Share Care Finder Communique #1 - January 2024 on Linkedin Email Care Finder Communique #1 - January 2024 link
Care Finder Communique #1 - January 2024
11 months agoThis Department has introduced care finder communiques that will be released on a regular basis to address frequently asked questions and issues that have been raised in recent months. Please find below the first Communique for this year.
Care finder communique #1 - January 2024
Evaluation of the care finder program – first report
- The first Evaluation Report from Australian Healthcare Associates will be publicly released in coming weeks.
- One finding was that not all staff have completed mandatory induction training. Please check that all staff currently working as intake staff, care finders and their managers have completed this.
... Continue reading
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Share January CoP Presentation with Responses on Facebook Share January CoP Presentation with Responses on Twitter Share January CoP Presentation with Responses on Linkedin Email January CoP Presentation with Responses link
January CoP Presentation with Responses
11 months agoHappy Thursday Everyone!
What a great way to kickstart the year yesterday with our first Community of practice for the year. I've uploaded the presentation along with the responses (anonymous) to the folders on the right-hand side of the page and also included the link in this post.
Some great ideas were discussed yesterday, and I encourage you all to take some time to have a read of the reflections from 2023 and responses on where to take 2024.
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Share Regular Updates to the MAClearning System on Facebook Share Regular Updates to the MAClearning System on Twitter Share Regular Updates to the MAClearning System on Linkedin Email Regular Updates to the MAClearning System link
Regular Updates to the MAClearning System
about 1 year agoHappy Thursday Everyone!
Please see below information from DoHAC regarding the implementation of regular MAClearning updates to come.
Regular updates to the MAClearning system
We would like to advise that will be commencing regular updates to the MAClearning system.
Context
- To maintain the content and function of the MAClearning system, we will need to undertake regular system updates. This includes fixing errors in learning elements or repairing systems errors.
- Our first update in August 2023, implemented a number of quality improvements as well as new content. It also provided us with knowledge about the impact of any updates on learners.
- ... Continue reading
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Share Information and contact details of the Aged Care Volunteer Visitors Scheme on Facebook Share Information and contact details of the Aged Care Volunteer Visitors Scheme on Twitter Share Information and contact details of the Aged Care Volunteer Visitors Scheme on Linkedin Email Information and contact details of the Aged Care Volunteer Visitors Scheme link
Information and contact details of the Aged Care Volunteer Visitors Scheme
about 1 year agoGeneral Information
The Aged Care Volunteer Visitors Scheme (ACVVS) supports volunteers through a range of community volunteering organisations to form friendships with senior Australians, providing company and conversation to people who may not get many visitors. The ACVVS is a national scheme, with visits available to anyone receiving government-subsidised residential aged care or Home Care Packages who are socially isolated or lonely. This includes care recipients approved or on the National Priority System for residential or home care packages. The ACVVS has supported volunteer visits to older people for over 30 years.
Should you require further information about the Scheme... Continue reading
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Share Care finder Agent Functionality Issue and Solution on Facebook Share Care finder Agent Functionality Issue and Solution on Twitter Share Care finder Agent Functionality Issue and Solution on Linkedin Email Care finder Agent Functionality Issue and Solution link
Care finder Agent Functionality Issue and Solution
over 1 year agoPlease see the below information from DoHAC regarding one of the issues with the Agent functionality that has been brought up in our Community of Practice meetings.
The new Agent functionality, introduced to the in the My Aged Care (MAC) Service and Support portal (the Portal) in April 2023, has provided greater client support options for care finders. Unfortunately, a system defect has been found with this new functionality and has resulted in some care finders having a limited ability to use the system as intended. This defect is being addressed but this information has been shared so that care... Continue reading
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Share Follow Up Warning - Shut down of MAClearning system from 9-11 August 2023 on Facebook Share Follow Up Warning - Shut down of MAClearning system from 9-11 August 2023 on Twitter Share Follow Up Warning - Shut down of MAClearning system from 9-11 August 2023 on Linkedin Email Follow Up Warning - Shut down of MAClearning system from 9-11 August 2023 link
Follow Up Warning - Shut down of MAClearning system from 9-11 August 2023
over 1 year agoA reminder that the MAClearning system will be offline for three days from Wednesday 9 August to Friday 11 August 2023.
It is important to note that any learning elements in progress should be completed by Tuesday, 8 August as elements that are incomplete will be lost when the system is reset.
Shutdown of the system is required to undertake essential updates to the MAClearning system. These updates will improve the learning experience for learners and trainers.
Please see information below for advice about the shut down and how you need to prepare.
If you have any questions, please contact... Continue reading
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Share Early Warning - Shut down of MAClearning system from 9-11th August 2023 on Facebook Share Early Warning - Shut down of MAClearning system from 9-11th August 2023 on Twitter Share Early Warning - Shut down of MAClearning system from 9-11th August 2023 on Linkedin Email Early Warning - Shut down of MAClearning system from 9-11th August 2023 link
Early Warning - Shut down of MAClearning system from 9-11th August 2023
over 1 year agoThe MAClearning system will be offline for three days from Wednesday 9 August to Friday 11 August 2023. Please find below information from the department regarding the shutdown.
Shutdown of the system is required to undertake essential updates to the MAClearning system. These updates will improve the learning experience for learners.
Advice is provided below about the shut down and how you need to prepare. Please distribute this advice to all MAClearning users within your organisation.
If you have any questions, please contact maclearninghelp@Health.gov.au or MyAgedCare.Capability@Health.gov.au .
When will the shutdown occur?
- The MAClearning system will be offline for three... Continue reading
Documents
- Branding
- Q&A's
- Online reporting
- MAClearning
- Deliverables
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Agent status on MAC
- Care finder factsheet template - for care finder organisations.DOCX (2.23 MB) (DOCX)
- Care finder Agent functionality in the My Aged Care Portal - March 2023.pdf (251 KB) (pdf)
- Care finder guide - How to access the My Aged Care Service and Support Portal.DOCX (91.1 KB) (DOCX)
- Care finder factsheet template - for PHNs.DOCX (507 KB) (DOCX)
- User Guide - Agent and Agent Manager Functions in My Aged Care v2.PDF (2.68 MB) (PDF)
- Referral Forms
- Kiteworks
- Evaluation Data
- Live Up Resources
- Client Feedback Survey
- CoP Presentations