Care finder community of practice discussion board

Share Care finder community of practice discussion board on Facebook Share Care finder community of practice discussion board on Twitter Share Care finder community of practice discussion board on Linkedin Email Care finder community of practice discussion board link

A place to share local experiences, lessons learned, innovations and key evaluation findings across care finder organisations to provide effective and meaningful services. 

A place to share local experiences, lessons learned, innovations and key evaluation findings across care finder organisations to provide effective and meaningful services. 

Share stories here

Post any good news stories, lessons learned or innovative ideas here. 

You need to be signed in to share your story.

All fields marked with an asterisk (*) are required.

  • Share Automotive Axle & Propeller Shaft Market Size and Revenue Outlook to 2035 on Facebook Share Automotive Axle & Propeller Shaft Market Size and Revenue Outlook to 2035 on Twitter Share Automotive Axle & Propeller Shaft Market Size and Revenue Outlook to 2035 on Linkedin Email Automotive Axle & Propeller Shaft Market Size and Revenue Outlook to 2035 link

    Automotive Axle & Propeller Shaft Market Size and Revenue Outlook to 2035

    by rushid123, 6 months ago

    The global Automotive Axle & Propeller Shaft Market is undergoing a significant evolution as vehicle powertrains, materials and design architectures advance. With increasing demand for efficient power transmission systems to handle more torque, electrification of drivetrains, and growing vehicle production worldwide, the market for axles and propeller shafts is positioned for steady growth. Traditional mechanical components are being re-imagined through lightweight materials, optimized designs and integration with modern vehicle architectures.

    Market Drivers

    Several key factors are propelling the automotive axle and propeller shaft market forward:

    1. Vehicle production growth and drivetrain complexity

    As global vehicle production increases — especially in... Continue reading

    The global Automotive Axle & Propeller Shaft Market is undergoing a significant evolution as vehicle powertrains, materials and design architectures advance. With increasing demand for efficient power transmission systems to handle more torque, electrification of drivetrains, and growing vehicle production worldwide, the market for axles and propeller shafts is positioned for steady growth. Traditional mechanical components are being re-imagined through lightweight materials, optimized designs and integration with modern vehicle architectures.

    Market Drivers

    Several key factors are propelling the automotive axle and propeller shaft market forward:

    1. Vehicle production growth and drivetrain complexity

    As global vehicle production increases — especially in emerging economies — the demand for axles and propeller shafts grows in tandem. Each vehicle requires these mechanical components for transmitting power from the engine or motor to the wheels. Furthermore, drivetrains are becoming more complex (e.g., all-wheel drive, multi-axle systems, electric drivetrains), thus generating demand for advanced axle/shaft solutions.

    2. Rise of electric vehicles (EVs) and hybrid architectures

    The shift toward electrification is an important driver. EVs and hybrid vehicles utilize different torque characteristics (e.g., instant torque from electric motors), and often require optimized axles and propeller shafts to manage performance and efficiency. Specialized e-axles, multi-component shafts, and integrated drives increase content per vehicle.

    3. Need for lightweighting and fuel-efficiency improvements

    Automakers are under pressure to reduce vehicle weight, improve fuel economy (or range in EVs) and meet emissions regulations. Traditional steel axles/shafts are increasingly being replaced or supplemented by lightweight materials such as aluminum alloys, carbon-fiber composites or high-strength steels. This substitution drives innovation and market growth.

    4. Demand for upgraded materials and durability

    Axles and propeller shafts are critical for vehicle safety, durability, and performance. With heavier loads (e.g., SUVs, commercial vehicles) or more demanding drive conditions (off-road, AWD systems), there is increased demand for components that can handle higher stress, higher torque and longer lifecycle.

  • Share Empowering Lives Through Support Ability: Why It Matters More Than Ever on Facebook Share Empowering Lives Through Support Ability: Why It Matters More Than Ever on Twitter Share Empowering Lives Through Support Ability: Why It Matters More Than Ever on Linkedin Email Empowering Lives Through Support Ability: Why It Matters More Than Ever link

    Empowering Lives Through Support Ability: Why It Matters More Than Ever

    by Abilitysupportplus, 9 months ago

    In a world striving for equality and inclusivity, support ability is more than just a buzzword—it’s a cornerstone of compassionate care and empowerment. Whether it's helping individuals with disabilities, the elderly, or those navigating life’s challenges, support ability bridges the gap between dependence and independence. In this blog, we explore what support ability really means, why it’s essential, and how it transforms lives every day.

    What Does “Support Ability” Mean?

    The term support ability refers to the capacity or quality of providing assistance to individuals in a way that empowers them to live their lives with dignity, autonomy, and purpose... Continue reading

    In a world striving for equality and inclusivity, support ability is more than just a buzzword—it’s a cornerstone of compassionate care and empowerment. Whether it's helping individuals with disabilities, the elderly, or those navigating life’s challenges, support ability bridges the gap between dependence and independence. In this blog, we explore what support ability really means, why it’s essential, and how it transforms lives every day.

    What Does “Support Ability” Mean?

    The term support ability refers to the capacity or quality of providing assistance to individuals in a way that empowers them to live their lives with dignity, autonomy, and purpose. It combines emotional, physical, and practical support to enhance someone’s daily functioning. This might include helping with mobility, communication, personal care, or even emotional well-being.

    For individuals with disabilities, support ability plays a crucial role in helping them participate fully in society—whether through educational opportunities, employment, or community involvement. It’s about focusing not on what someone lacks, but on what they can achieve with the right support.

    Why Support Ability Matters

    1. Promotes Independence

    Contrary to popular belief, support doesn’t mean doing everything for someone—it means helping them do it for themselves. Effective support ability encourages personal growth by giving individuals the tools, training, and confidence they need to achieve their goals.

    For example, a person with limited mobility may require assistance with transportation. But with proper support systems in place—such as adaptive vehicles or accessible public transport—they can get to work, school, or community events independently.

    2. Builds Confidence and Self-Esteem

    Support ability is deeply tied to emotional well-being. When people feel supported, they’re more likely to believe in themselves and their capabilities. This boost in confidence translates into a more active and fulfilling life. It also reduces feelings of isolation, depression, and helplessness.

    3. Encourages Social Inclusion

    People with disabilities or other challenges often face social exclusion. By providing the right support—whether through inclusive policies, accessible buildings, or trained support staff—we can create environments where everyone is welcome. Social inclusion isn’t just good for individuals; it strengthens communities as a whole.

    4. Improves Quality of Life

    From accessing education and healthcare to participating in recreation and hobbies, support ability dramatically enhances the quality of life. Tailored support ensures that individuals can engage in meaningful activities, maintain relationships, and pursue their passions—regardless of their abilities.

    The Role of Support Providers

    Support providers—whether they are family members, professional caregivers, or NDIS-registered services—are the backbone of support ability. Their role is not just to assist, but to empower. This involves:

    • Personalized care plans tailored to the individual’s needs and goals

    • Ongoing training to ensure high-quality, empathetic, and inclusive support

    • Advocacy to help individuals access their rights, entitlements, and community resources

    Choosing the right support provider is key. Look for organizations that prioritize client choice, cultural sensitivity, and a strengths-based approach. In Australia, for example, NDIS-registered providers are held to strict standards to ensure participants receive quality care.

    How Technology Enhances Support Ability

    Modern technology has transformed how we deliver support. Assistive devices, mobile apps, and telehealth services all contribute to improving support ability. Some innovations include:

    • Speech-generating devices for non-verbal individuals

    • Home automation systems to assist with daily living tasks

    • Remote monitoring tools for health and safety

    • Apps for scheduling, reminders, and communication

    These tools don’t replace human connection—they enhance it by making support more accessible, efficient, and tailored.

    Support Ability in Action: Real-World Examples

    Let’s take a look at how support ability changes lives:

    • Emma, a young woman with autism, used to struggle with social situations. With the help of a support worker trained in autism-specific strategies, she now participates in community theatre and has formed lasting friendships.

    • James, who uses a wheelchair, wanted to pursue higher education. Through assistive technology and transportation support, he now attends university and dreams of becoming a lawyer.

    • Maria, an elderly woman living alone, receives daily home visits for medication management and meal preparation. This support allows her to age in place comfortably and safely.

    These stories show that with the right support ability, limitations become opportunities for growth.

    Conclusion: Supporting Ability Means Supporting Humanity

    At its core, support ability is about recognizing potential, respecting individuality, and creating pathways for inclusion. It's not just about helping someone do something—it's about empowering them to live life on their own terms.

    As more communities, governments, and service providers embrace the principles of support ability, we edge closer to a world where everyone, regardless of ability, has the opportunity to thrive.

    If you’re looking for a trusted partner to help you or your loved one access the support needed to lead a fulfilling life, choose a provider who understands the true meaning of support ability.

  • Share Everything You Need to Know About STA Melbourne: A Complete Guide on Facebook Share Everything You Need to Know About STA Melbourne: A Complete Guide on Twitter Share Everything You Need to Know About STA Melbourne: A Complete Guide on Linkedin Email Everything You Need to Know About STA Melbourne: A Complete Guide link

    Everything You Need to Know About STA Melbourne: A Complete Guide

    by jovialshealthcare, 9 months ago

    Melbourne is a vibrant, multicultural city known for its rich arts scene, beautiful parks, and inclusive community. But for individuals living with a disability and their families, it’s also a city full of opportunities for support, independence, and respite through Short Term Accommodation (STA). If you’re searching for “STA Melbourne,” this guide will help you understand what STA is, how it works, and how to make the most of your options under the NDIS.

    What Is STA?

    STA, or Short Term Accommodation, is a type of support funded by the National Disability Insurance Scheme (NDIS). It's designed to... Continue reading

    Melbourne is a vibrant, multicultural city known for its rich arts scene, beautiful parks, and inclusive community. But for individuals living with a disability and their families, it’s also a city full of opportunities for support, independence, and respite through Short Term Accommodation (STA). If you’re searching for “STA Melbourne,” this guide will help you understand what STA is, how it works, and how to make the most of your options under the NDIS.

    What Is STA?

    STA, or Short Term Accommodation, is a type of support funded by the National Disability Insurance Scheme (NDIS). It's designed to offer individuals with a disability the chance to stay in a supported environment away from home for a short period. This service is commonly used:

    • As respite care for families and carers.

    • To help individuals build independence and social skills.

    • For emergency accommodation when a person’s usual support arrangement is unavailable.

    When you look up STA Melbourne, you’re essentially looking for quality short-term stays that are comfortable, safe, well-supervised, and tailored to your needs.

    What Does STA in Melbourne Include?

    STA support is more than just a temporary place to stay—it’s a comprehensive care package. Services may include:

    • Fully accessible accommodation in comfortable settings

    • 24/7 support staff trained in disability care

    • Daily living assistance like meals, personal care, and medication

    • Opportunities to socialise and participate in community-based activities

    • Skill-building programs tailored to the participant's goals

    Some STA providers in Melbourne even offer specialised options such as holiday-style stays, group activities, or individualised experiences.

    Who Can Use STA in Melbourne?

    STA is typically available for NDIS participants who have respite care or short-term accommodation listed under their Core Supports funding. If your NDIS plan includes “Assistance with Daily Living,” you may already be eligible for STA.

    STA is ideal for:

    • Individuals who need a break from their usual routine

    • Carers who require temporary relief

    • People exploring new housing options or practicing independence skills

    Whether you’re a young adult looking to gain independence or a parent needing time to recharge, STA Melbourne offers a variety of options to suit different needs and preferences.

    Benefits of STA in Melbourne

    Choosing STA in Melbourne brings numerous benefits, not only to the person with a disability but also to their families and caregivers. Here are some reasons why it's worth considering:

    1. Carer Respite

    Carers can take a well-deserved break knowing their loved one is in safe, supportive hands.

    2. Skill Development

    STA is often structured around personal development. Many services focus on cooking, cleaning, communication, and socialising.

    3. Community Engagement

    Melbourne offers access to art galleries, cafes, sporting events, and accessible parks. STA providers often include outings as part of the program.

    4. Flexible Support

    STA can be customised for short weekend stays or longer periods (up to 14 days at a time). You can choose what suits your life.

    5. Safe Environment

    Registered providers ensure all accommodations meet strict safety, hygiene, and accessibility standards.

    How to Find the Right STA Provider in Melbourne

    When choosing an STA provider, look for:

    • NDIS registration

    • Experience with your specific disability or support needs

    • Positive reviews or testimonials

    • Flexible booking options

    • A welcoming, inclusive environment

    Start by searching "STA Melbourne" and checking out provider websites or NDIS directories. You can also talk to your NDIS Support Coordinator or Local Area Coordinator (LAC) for trusted recommendations.

    Questions to Ask Your STA Provider

    Before booking your stay, make sure to ask:

    • What is included in the accommodation?

    • Are meals and transport provided?

    • Can I choose group or individual stays?

    • What qualifications do staff have?

    • What activities are offered during the stay?

    Getting clear answers ensures your STA experience in Melbourne is both enjoyable and aligned with your NDIS goals.

    Popular STA Locations Across Melbourne

    Melbourne has many areas with great STA services, including:

    • Werribee and Hoppers Crossing – Family-friendly and peaceful suburbs

    • Preston and Reservoir – Vibrant, multicultural hubs

    • Frankston and Mornington Peninsula – Great for beachside respite experiences

    • Northern and Western suburbs – Well-connected and accessible for day trips and activities

    Every location offers something unique, from nature parks to city adventures. The key is to pick a setting that makes you feel comfortable and inspired.

    Final Thoughts

    STA in Melbourne is more than just a place to stay. It’s an opportunity for individuals with disabilities to experience independence, build confidence, and enjoy life beyond their regular routines. For carers, it offers peace of mind and essential rest.

    With so many high-quality STA providers in Melbourne, you’re sure to find an option that fits your needs and goals. Whether it’s a weekend of skill-building or a short getaway with support, STA is a powerful tool in your NDIS plan.

  • Share My Aged Care Help on Facebook Share My Aged Care Help on Twitter Share My Aged Care Help on Linkedin Email My Aged Care Help link

    My Aged Care Help

    by jdean, over 1 year ago

    My Aged Care Help is a free provider finder for friends and family looking for aged care, home care, residential care, and respite care. Let us know if we can help!

    My Aged Care Help is a free provider finder for friends and family looking for aged care, home care, residential care, and respite care. Let us know if we can help!

  • Share Compassionate Disability Support Services in Melbourne on Facebook Share Compassionate Disability Support Services in Melbourne on Twitter Share Compassionate Disability Support Services in Melbourne on Linkedin Email Compassionate Disability Support Services in Melbourne link

    Compassionate Disability Support Services in Melbourne

    by mycarecss, over 1 year ago

    At MyCare Community Support Services, we are dedicated to providing exceptional Disability Support Services in Melbourne. As a trusted NDIS provider, we offer a wide range of personalized services, including NDIS Gardening Services, NDIS Home Care, and NDIS Forensic Support Services. Our team of compassionate professionals is committed to enhancing the quality of life for individuals with disabilities, ensuring they receive the care and support they deserve. Whether you need help with daily living, specialized care, or community participation, we are here to make a positive difference in your life.


    At MyCare Community Support Services, we are dedicated to providing exceptional Disability Support Services in Melbourne. As a trusted NDIS provider, we offer a wide range of personalized services, including NDIS Gardening Services, NDIS Home Care, and NDIS Forensic Support Services. Our team of compassionate professionals is committed to enhancing the quality of life for individuals with disabilities, ensuring they receive the care and support they deserve. Whether you need help with daily living, specialized care, or community participation, we are here to make a positive difference in your life.


  • Share Last chance to submit feedback on exposure draft of new Aged Care Act on Facebook Share Last chance to submit feedback on exposure draft of new Aged Care Act on Twitter Share Last chance to submit feedback on exposure draft of new Aged Care Act on Linkedin Email Last chance to submit feedback on exposure draft of new Aged Care Act link

    Last chance to submit feedback on exposure draft of new Aged Care Act

    about 2 years ago

    Tomorrow is your last chance to submit any feedback you have about the exposure draft of new Aged Care Act that was released by DoHaC.

    The aim of this survey is to get your feedback on various parts of this exposure draft. It is anonymous and will take you about 10-15 minutes to complete.

    They want to know whether you think the new Act will:

    • operate as they hope it does.
    • create the change you want to see in aged care.

    Please take the time to read some information about the exposure draft before you fill in the survey. This... Continue reading

    Tomorrow is your last chance to submit any feedback you have about the exposure draft of new Aged Care Act that was released by DoHaC.

    The aim of this survey is to get your feedback on various parts of this exposure draft. It is anonymous and will take you about 10-15 minutes to complete.

    They want to know whether you think the new Act will:

    • operate as they hope it does.
    • create the change you want to see in aged care.

    Please take the time to read some information about the exposure draft before you fill in the survey. This will mean you have a better understanding of the draft new Act before you answer the questions.

    *Link to Survey Below*

    New Aged Care Act - Exposure draft consultation survey | Department of Health and Aged Care (qualtrics.com)

    This survey will close at 7:00 pm AEDT on Friday 8 March 2024.

  • Share Care Finder Communique #1 - January 2024 on Facebook Share Care Finder Communique #1 - January 2024 on Twitter Share Care Finder Communique #1 - January 2024 on Linkedin Email Care Finder Communique #1 - January 2024 link

    Care Finder Communique #1 - January 2024

    about 2 years ago

    This Department has introduced care finder communiques that will be released on a regular basis to address frequently asked questions and issues that have been raised in recent months. Please find below the first Communique for this year.

    Care finder communique #1 - January 2024

    Evaluation of the care finder program – first report

    • The first Evaluation Report from Australian Healthcare Associates will be publicly released in coming weeks.
    • One finding was that not all staff have completed mandatory induction training. Please check that all staff currently working as intake staff, care finders and their managers have completed this.

    ... Continue reading

    This Department has introduced care finder communiques that will be released on a regular basis to address frequently asked questions and issues that have been raised in recent months. Please find below the first Communique for this year.

    Care finder communique #1 - January 2024

    Evaluation of the care finder program – first report

    • The first Evaluation Report from Australian Healthcare Associates will be publicly released in coming weeks.
    • One finding was that not all staff have completed mandatory induction training. Please check that all staff currently working as intake staff, care finders and their managers have completed this.


    PHN meetings

    In September 2023, the department invited PHNs to meet informally to discuss the implementation of the care finder program, and to hear about the challenges, achievements and learnings from the program in the first year. We’d like to acknowledge the time of those who took part and thank you for sharing your experiences with us. It was fantastic to meet so many of you (albeit online) and to hear about the incredible achievements of your teams and your commissioned organisations.

    Across the board, we heard stories of professional, dedicated commitment to clients, collaboration and shared learnings, and the establishment and strengthening of service integration across regions.


    Unspent funds/carry overs completed for FY2023

    PHNs and commissioned organisations must observe the policy guidance that unspent funds cannot be used for brokerage or establishing a ‘flexible funding bucket’, nor to provide services.

    Unspent/carry overs may be used for once-off and/or non-recurrent activities such as to help further establish intermediary networks and communicate the purpose/target population for the program.

    Funds may also be spent on updates to IT systems to streamline data capture and reporting and for training to support care finders to enhance their understanding/experience of a particular population group, the homelessness and housing sector and to support care finders to develop their resilience and self-care tool kit, acknowledging the emotional challenging aspects of their role. This final item is particularly important, and organisations who do not have training and/or supports in place for care finder staff should consider this in their annual planning.


    Determining whether people aged under 65 years can be assisted by the care finder program

    The recent program evaluation consultations and the department’s meetings with PHNs raised the need for clearer guidance on how to determine whether a person aged under 65 years fits the target group for the care finder program.

    The care finder program does not have ‘eligibility criteria’ as such. Care finders will use their discretion where a potential client is aged under 65 to determine whether the person:

    • is ‘frail’ or ‘prematurely aged’, which is defined as having a functional need for assistance with one or more basic or instrumental activities of daily living; AND
    • 50 years or older if the person has Aboriginal and/or Torres Strait Islander heritage, OR is homeless or at risk of homelessness; OR

    aged 45 years or older if they are Aboriginal and/or Torres Strait Islander origin AND homeless/at risk of homelessness and on a low income.

    The person does not need to have had a My Aged Care assessment and does not need to be seeking aged care services at the time (for example, housing support may be their priority at the time of contact) but they must require assistance with one or more activity of daily living. If clients do wish to access aged care services, they will require an assessment. There is no need to provide evidence of NDIS testing for these groups.


    Reporting update

    In conjunction with program evaluator AHA, the department is currently working on some improvements to the online monthly reporting questions.

    The inclusion of additional (optional) questions is designed to more accurately capture time spent by care finders supporting people outside of the target population. This will also allow care finders the opportunity to add clarification text should they choose to. We expect these new questions will remove confusion about how to report against Band 0 Cases.

    PHNs will have an opportunity to provide feedback before the changes are finalised and implemented.


    Aged Care Reforms

    To receive the latest news on the aged care reforms, all commissioned care finder organisations can sign up for the Your Aged Care Update newsletter here.

    For an overview of the reform schedule along with the latest news and updates, go to Aged care reform roadmap | Australian Government Department of Health and Aged Care

    The care finder policy team will be compiling reform information for PHNs to share with their commissioned care finder organisations ahead of key changes that will affect them.

    Improving integration with assessment

    The department will investigate how aged care assessors can be notified (prior to contacting a client to set up an assessment) where a care finder is working with a client.

    Ideally this will enable care finders to:

    • ensure the client has an awareness and understanding of the assessment process,
    • can assist with linking assessors to clients,
    • be informed of when assessments are scheduled and, if appropriate attend the assessment with the client, provided the client wants them to.


    Communications to key program intermediaries

    • In response to feedback from PHNs and care finders, the department has been reviewing and redistributing information to Services Australia, the assessment workforce and My Aged Care contact centre.

    National promotion of the program to the public is not appropriate as it would likely result in an influx of inappropriate referrals. PHNs and care finders should continue to work within their regions to establish strong relationships with key referral sources, service providers and community contacts that could assist in directing outreach activities.

  • Share January CoP Presentation with Responses on Facebook Share January CoP Presentation with Responses on Twitter Share January CoP Presentation with Responses on Linkedin Email January CoP Presentation with Responses link

    January CoP Presentation with Responses

    about 2 years ago

    Happy Thursday Everyone!

    What a great way to kickstart the year yesterday with our first Community of practice for the year. I've uploaded the presentation along with the responses (anonymous) to the folders on the right-hand side of the page and also included the link in this post.

    Some great ideas were discussed yesterday, and I encourage you all to take some time to have a read of the reflections from 2023 and responses on where to take 2024.

    Link: January CoP Presentation with Responses

    Happy Thursday Everyone!

    What a great way to kickstart the year yesterday with our first Community of practice for the year. I've uploaded the presentation along with the responses (anonymous) to the folders on the right-hand side of the page and also included the link in this post.

    Some great ideas were discussed yesterday, and I encourage you all to take some time to have a read of the reflections from 2023 and responses on where to take 2024.

    Link: January CoP Presentation with Responses

  • Share Regular Updates to the MAClearning System on Facebook Share Regular Updates to the MAClearning System on Twitter Share Regular Updates to the MAClearning System on Linkedin Email Regular Updates to the MAClearning System link

    Regular Updates to the MAClearning System

    over 2 years ago

    Happy Thursday Everyone!

    Please see below information from DoHAC regarding the implementation of regular MAClearning updates to come.

    Regular updates to the MAClearning system

    We would like to advise that will be commencing regular updates to the MAClearning system.

    Context

    • To maintain the content and function of the MAClearning system, we will need to undertake regular system updates. This includes fixing errors in learning elements or repairing systems errors.
    • Our first update in August 2023, implemented a number of quality improvements as well as new content. It also provided us with knowledge about the impact of any updates on learners.
    • ... Continue reading

    Happy Thursday Everyone!

    Please see below information from DoHAC regarding the implementation of regular MAClearning updates to come.

    Regular updates to the MAClearning system

    We would like to advise that will be commencing regular updates to the MAClearning system.

    Context

    • To maintain the content and function of the MAClearning system, we will need to undertake regular system updates. This includes fixing errors in learning elements or repairing systems errors.
    • Our first update in August 2023, implemented a number of quality improvements as well as new content. It also provided us with knowledge about the impact of any updates on learners.
    • To make sure we can maintain system function and reduce any disruption for learners, we are proposing to commence a schedule of regular updates to MAClearning. By setting a regular schedule for updates, it will allow us to provide plenty of warning to learners and trainers, while fixing minor errors efficiently.
    • Regular updates will occur monthly commencing on the first Tuesday in February 2024 (6 February 2024). Between now and February we are proposing to schedule updates when required.
    • To support these updates, we will send email advice to all user communities one week prior to the update which includes a summary of the proposed changes.

    Current situation

    • We are aware that there are currently some faults with the existing learning elements such as broken links and typos. Thanks to everyone who has provided feedback, this update should address all of the feedback we have received so far.
    • To fix these errors we are proposing to undertake an update on Thursday 16 November 2023.
    • We need to load a new version of the learning element. During this update process learners who have not completed the element, will lose their progress to date and will need to repeat the element.
      • Can you please advise your learners to make sure they complete any of the elements below that they have commenced by Wednesday 15 November 2023.
    • A summary of changes to elements is provided below for information.
    Learning element
    Version
    My Aged Care
    Version 3.1 | November 2023
    Aged Care in Australia
    Version 3.1 | November 2023
    Aged Care Funded programs
    Version 3.1 | November 2023
    Aged Care Support Networks
    Version 1.1 | November 2023
    Introduction legal and Ethical Responsibilities
    Version 3.1 | November 2023
    Develop and Review Client Support Plans
    Version 2.1 | November 2023
    Mastering Interactions - A guide to positive relationships
    Version 4.1 | November 2023
    Handling complaints and escalations
    Version 4.1 | November 2023
    NATSIFAC
    Version 1.1 | November 2023
    Forgotten Australians/Care Leavers
    Version 2.1 | November 2023


    Please contact MAClearninghelp@health.gov.au if you have any questions about this proposed system update process.

  • Share Information and contact details of the Aged Care Volunteer Visitors Scheme on Facebook Share Information and contact details of the Aged Care Volunteer Visitors Scheme on Twitter Share Information and contact details of the Aged Care Volunteer Visitors Scheme on Linkedin Email Information and contact details of the Aged Care Volunteer Visitors Scheme link

    Information and contact details of the Aged Care Volunteer Visitors Scheme

    over 2 years ago

    General Information

    The Aged Care Volunteer Visitors Scheme (ACVVS) supports volunteers through a range of community volunteering organisations to form friendships with senior Australians, providing company and conversation to people who may not get many visitors.  The ACVVS is a national scheme, with visits available to anyone receiving government-subsidised residential aged care or Home Care Packages who are socially isolated or lonely.  This includes care recipients approved or on the National Priority System for residential or home care packages.  The ACVVS has supported volunteer visits to older people for over 30 years.

    Should you require further information about the Scheme... Continue reading

    General Information

    The Aged Care Volunteer Visitors Scheme (ACVVS) supports volunteers through a range of community volunteering organisations to form friendships with senior Australians, providing company and conversation to people who may not get many visitors.  The ACVVS is a national scheme, with visits available to anyone receiving government-subsidised residential aged care or Home Care Packages who are socially isolated or lonely.  This includes care recipients approved or on the National Priority System for residential or home care packages.  The ACVVS has supported volunteer visits to older people for over 30 years.

    Should you require further information about the Scheme, or wish to request a visit, please visit the Department of Health and Aged Care website.  It is located at www.health.gov.au/our-work/aged-care-volunteer-visitors-scheme-acvvs. In addition, a webinar for aged care providers outlining the scheme and frequently asked questions can be found at: www.health.gov.au/our-work/aged-care-volunteer-visitors-scheme-acvvs/resources

    You may also contact your ACVVS state or territory network member.  Network members assist with managing referrals and matching volunteers to people receiving aged care services who have been nominated to receive a visit.  Should you require any further assistance, please contact the ACVVS inbox at ACVVS@Health.gov.au

    Matching Process, Language Spoken and Nature of Visits

    Under the ACVVS, a compatible volunteer can be found depending on a number of care recipient preferences, including preferred language spoken. Volunteers are expected to act with integrity, honesty and transparency, and may receive training around the aged care system and service delivery to elderly people from Culturally and Linguistically Diverse backgrounds.

    Once matched, the care recipient will continue to receive visits from the same volunteer, provided both parties are willing for the relationship to continue. Visits to the care recipient will generally be approximately an hour’s duration at least once a fortnight, with the minimum requirement of 20 ACVVS visits per year. This time may be spent together in a variety of ways, dependent on the care recipient’s interest and capacity, such as to sit and chat, work on a hobby together, discuss the news, read a book or listen to music together. If the care recipient is able, they might take a walk or go on an outing.

    Group Visits

    ACVVS visits can take the form of:

    • One-on-one in person volunteer visits to recipients of an Australian Government subsidised residential aged care.
    • In person group visits from one or more volunteers to two or more consumers of Australian Government subsidised residential aged care at the same time, occurring in the residential aged care home.

    Residential aged care providers are responsible for determining which care recipients who are not receiving one-on-one visits could benefit from a group visit. The group visits are an addition to, and must not replace, existing lifestyle programmed or structured activities.

    Volunteering

    Should you wish to request volunteer visits for a care recipient, you may do so by filling in the form located at Request an Aged Care Volunteer Visitors Scheme (ACVVS) visitor | Australian Government Department of Health and Aged Care

Page last updated: 30 Oct 2025, 06:23 AM