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    Login to the site and click on your name under the search box in the top right corner.

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    What are After Hours GP services?

    The After Hours GP is access to non-emergency medical care that is available when your doctor is closed. This could involve a face-to-face appointment with a doctor at an After Hours GP clinic or a telephone call with a doctor and if necessary a home visit service by the GP.

    What is the difference between an After Hours GP and my regular GP?

    The After Hours GP service should not be used in place of your regular doctor. An After Hours GP is a doctor you can access if you need non-emergency medical care when your regular doctor is closed.

    After Hours GP times: Monday-Friday: 6pm-10pm, Saturday: 2pm-10pm, Sunday & Public holidays: 2pm-10pm

    Unsociable After Hours period: 11pm-8am weekdays, hours outside of 8am and 12 noon Saturdays and all day Sundays and public holidays 

    Where can I find information about my nearest After Hours GP clinic?

    1. Health Direct website
    2. Health Direct App - available in App Store and in Google Play
    3. Call SWSPHN (02) 4632 3000 – contact person: Jackie Caton

    How do I find out if my regular doctor (GP) provides After Hours GP services?

    1. Ask your regular GP the following questions:
      a) Does your doctor work after hours? 
      b) Does the GP practice have a preferred after hours partner?

    2. Remember you can always ask the friendly receptionist or nurse at your doctor’s practice!

    Is there a cost for After Hours GP services?

    For patients with a valid Medicare card, DVA card or Health Care Card, you may be bulk billed. For those patients who do not have a valid Medicare card, there will be an out-of-pocket cost.

    When should I go to an After Hours GP clinic rather than the hospital Emergency Department (ED)?

    For any ailment that you would normally seek assistance from your doctor (GP) is when you can access the After Hours GP clinic rather than the hospital ED.

    The reasons include: reducing the wait time to receive medical assistance. This also helps ED see the more urgent emergency cases much quicker.

    If you are not sure, you can call the After Hours GP helpline on 1800 022 222.

    For emergencies, call 000. 

    For more information about After Hours services ,watch the After Hours Services in SWS video

    What is the After Hours GP helpline?

    You can call the after hours GP helpline on 1800 022 222.

    When you call the after hours GP helpline, a registered nurse will assess you and based on your symptoms, the nurse may offer you a call back from a GP. The GP will contact you within 15 minutes or 1 hour depending on the urgency of your health issue.

    Find out more information about the after hours GP helpline on healthdirect.

    What happens to my answers after I do the After Hours GP survey?

    Your responses will be collected and used to help form part of the bigger picture of healthcare in our region. We will use the information to shape the next South Western Sydney PHN After Hours Needs Assessment. This process enables us to focus on priorities, identify gaps or barriers and work out where additional funding and services are needed in the future.

    If I have questions about the After Hours survey, who can I ask?

    Please contact Jackie Caton on jackie.caton@swsphn.com.au or call 02 4632 3038 for more information.

    What happens to my feedback?

    All comments, ideas and suggestions are collated and used by the relevant team to inform the development of strategies, projects, programs and activities, or to gain an insight into community views and opinions.

    The feedback we receive online is used in conjunction with feedback we receive from other consultation events and face-to-face engagement activities such as workshops, meetings, onsite sessions, or surveys.

    While all feedback provided as part of an engagement is considered in the decision-making process, this does not mean that every suggestion can be taken on board and adopted as proposed.

    Why do I need to register?

    Do I really need to register? But I just wanted to share my thoughts. 

    Registration improves accountability and help avoid nonsense comments that might affect the trustworthiness of responses to consultations. 

    By registering, we know that you are a real person with genuine responses and opinions. 

    Registration is required if you wish to complete a survey or ask a question. Your privacy is protected and it's quick and easy to register and contribute anonymously with a screen username of your choice.

    If you have already participated/ registered - click on the log or sign in button and enter your username and password.  

    If this is your first visit to HealthChat Register here. Create a username and password and then provide a valid email address. It will only take a couple of minutes and allows us to confirm that you are a 'real' person, notify you each time we load a project page and avoid multiple submissions by the same individual.

    TIP: Remember to check your email inbox to confirm your registration. Sometimes people accidentally click the confirmation more than once which may result in an error message. If this occurs just visit the HealthChat website and log in with the username or email address and password you used during the registration process.

    How can I participate?

    You can share your thoughts, ideas and feedback with us in a number of different ways. 

    Some consultations will take place online through surveys, polls and other opportunities to provide feedback. Other consultations will involve face-to-face meetings, stakeholder workshops and events. 

    By registering for HealthChat, you will be able to share your thoughts online and register to attend face-to-face workshops. 

    Make your voice heard. Register now

    How will my privacy be protected?

    The platform and registration is secure and protects your privacy. We will protect your details and only use your information for data validation purposes. Further information can be found in our Privacy Policy.

    For any online comments, forums, ideas and stories you choose to contribute to, your screen Username will be publicly visible, but all other information will remain private. Please make sure to choose a Username that you are comfortable being publicly visible.

    How are online forums moderated?

    HealthChat offers you the opportunity to engage, ask questions and share opinions on important topics in our region. All moderation is carried out by the website's host company Bang the Table and project staff. 

    If you post something that is unrelated to the topic then it may be removed in order to keep the content relevant. Any offensive or malicious comments will be removed. Futher information can be found in the Forum Etiquette Guidelines and Moderation Policy

    What are closed groups?

    Some consultations are open for public feedback and are accessible to all registered site users. Other consultations require feedback from specific groups of people, for example, health professionals only, and are closed groups.

    Closed groups are an efficient way of receiving feedback from a select group of people related to a particular area of work we support. 

    How do I join a closed group?

    Closed groups are only accessible to specific groups of people relevant to the consultation. If you would like more information about becoming involved in specific groups, please contact us.